Moving Fee

I’m having a hard time understanding this.

We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address.

The new address already has service available; it just isn’t currently active. Despite that, I’m being told I have to pay a $39.99 fee simply to activate service at the new location. Two different representatives have told me the same thing: if I want service turned on at the new address, I must pay this extortion fee or I get service elsewhere.

I don’t understand why existing customers are charged an additional $39.99 just to transfer service to another address, especially when no technician visit is required in the home and I’m performing the installation myself. It feels less like a service fee and more like an unnecessary charge imposed on customers who are already staying with your company.