Visitor
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1 Message
Moving fee and cancellation
Hi, I’m moving to a new service address on February 27, 2026, and I’m considering cancelling my service due to the potential moving/installation fee (I don’t yet know whether Xfinity service has previously been set up at the new address.)
I’m not sure whether there is any support available to waive the moving or installation fee, or if self-installation would be an option at the new address.
If neither of these options is possible, I would like to request cancellation of my service effective on the moving date.
EG
Expert
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115.9K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.7K Messages
1 hour ago
Greetings, @user_a83w1l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about moving your service to a new location. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the new address you are moving to, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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