Skip to main content

    Support

    Offers

Quantum_Streamer's profile
Quantum_Streamer
Expressive Exchange
Conversation Starter
1st Like

Contributor

 • 

24 Messages

Monday, May 29th, 2023 5:16 PM

Closed

Moving a gen2 Pod to a different location - Best approach?

I’m considering moving a currently installed gen2 Pod to a different location to see if it improves performance for an area of my home. Do I simply unplug it from the current AC outlet and then replug it into the new location’s outlet, or what would be the steps for a better, more recommended approach? (and why) 

And once moved, how long does it take for the Pod to fully re-optimize to the mesh network? The gateway is a new, very recently installed XB8 and I have two gen2 Pods installed. 

Question

 • 

Updated 

2 years ago

 • Edited

2K

2

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

2 years ago

You can move that gen2 pod at anytime. Generally we advise the best placement is halfway between the gateway and any area that needs coverage. Once the pod is active it will connect automatically to the gateway. I can also email you some information and tips on those devices for you as well.

4

Quantum_Streamer

Contributor

 • 

24 Messages

@XfinityJohnG​ Thanks for the info. My question, though, was about how best to move a gen2 Pod. I'm wondering if it matters whether to simply unplug it from one AC outlet and into another location's AC outlet; OR is there a preferred process such as disconnecting from being registered with the XB8, then moving the Pod to the new location, then re-installing the pod. And, yes, please do email me info/tips about the Pods.

(edited)

2 years ago

0

Quantum_Streamer

Contributor

 • 

24 Messages

@XfinityJohnG​ Hi John, can you please let me know a reply? (from my reply directly above) Thanks!

2 years ago

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

Great question! For the Wi-Fi pods, you should be able to unplug them and move them to a new location and plug them back in, and they should reconnect. As for the 6Ghz Wi-Fi signal, I am doing research into the issue now. Is your iPhone capable of a 6ghz signal? -BrianA

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_i8w0i8

1 Message

@XfinityJohnG​ i moved to a new house, how can i get my pods tonwork?  They don’t show up as a device in wifi equipment.

2 years ago

0

EG

Expert

 • 

110K Messages

2 years ago

@user_i8w0i8 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

0

0

forum icon

New to the Community?

Start Here