Moved to new address Xfinity App shows old address new service address is not tied to my account

Moved to an ew address and did the transfer before hand. All was fine for three days until the internet stopped working. Xfinity live chat was able to fix the issue, but not my WiFi is prompting "paused." I need to un-pause it in the app, buy my app shows my old address and not the new one. It also says my account is disconnected, and I am not longer using Xfinity's services. When I log into my account on the web to link the new address, it doesn't show up as an option. I tried calling the customer service number, the account they have on file with my new service address is not my phone number or email.