Moved and am not getting speed that I pay for

I moved into my home about a year ago and am no longer getting the speed I pay for.

Currently I am paying for 400 MBPS a month and I am getting 95 MBPS, 23.5 MBPS upload and 15 MS latency.

I am directly connected to the ethernet.

I have already spoke to customer service in which they had me do a series of things to try and figure out the problem, (the usual reset the router and modem, they reset there as well).

They told me someone would call me because the issue was not resolved, however I never received a call from them.

I am using TP Link TC7650