move utility pole

@XfinityRay​ Hi - thanks. The Comcast pole in our yard is what needs to be moved to accomodate possible new construction. We are trying to understand the status of our request and when someone who determines configurations and cost can get back to us. We feel in limbo. And are trying to determine best communication route. 

We don't know the status our request, the plan, timing, or where the new pole will be moved or, as home owners, if we have costs associated with the request. 

Thanks for letting me know that you have the process started on our end. We can check further into this to see what the status is. We would normally set up a visit to see if it can be moved and to make the plan to move it with you. That is a drop relocate visit and costs $100. If there is a further cost, the construction team would usually get in touch with you, usually by email. The email would have a breakdown of the cost and options to make the payment. 

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We have already had a $100 relocate visit. But, have no instructions or timeline or contact for what is next. No plan.

Sorry I am getting ahead of your helpful messages. Yes- all we would require in our next-step decision making is the email with a plan and any additional cost. Is there a way to understand a timeline on when that email might happen? Even a point person and approximate timeline would be helpful at this stage.