Visitor
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1 Message
Motum fan is very loud and constantly running
I have a new motum and the fan is constantly running. Our previous motum (same type) did not do this. It is on a table in a well ventilated area. I tried ro reach out to Xfinity to see if there is an issue with my device but the AI chat box has no idea what I am talking about. Super frustrating that I cannot get in contact with anyone.
EG
Expert
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115.1K Messages
14 hours ago
The cooling fan is malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
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