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Motorolla MB8611 Modem Keeps Restarting Randomly
My Motorolla MB8611 modem has been restarting randomly several times a day for the last several weeks. I've seen other similar posts on the forums that all seem to point to a firmware issue that was pushed to the modem by comcast. Can this be rolled back to a stable version?
CCVanessa
Contributor
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234 Messages
2 years ago
Hi there, thank you for taking the time to reach out for assistance. I understand you are having some issues with your modem, and I am happy to help in any way I can. I have not heard of any firmware push, but we do send updates often to ensure Xfinity equipment and services are always working optimally. We don't have any access to outside third party equipment, so my abilities are limited while troubleshooting. You should be able to reach out to the manufacturer for more thorough troubleshooting. For now, have you already tried unplugging the modem for 30 seconds?
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