13 Messages
Motorola MT8773 Dropped Internet Connections
I've been experiencing dropping, lagging internet that happened during the day and night. My daughter streams on Twitch and and the bitrate becomes unstable and disconnects from any of the servers. Also, it happens to our other devices during the course of the day.
EG
Expert
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111K Messages
2 years ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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Cherokee_1961
13 Messages
2 years ago
It is both WiFi and Ethernet connections. I've done a test with two different PCs connected to the modem and they both show the same results. I got some errors in the modem's event log and the packet loss test shows 64% upload packet loss with the 258% download packet loss.
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EG
Expert
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111K Messages
1 year ago
Ok. What do the modem's signal stats look like ?
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
Please also post those error log entries in their entirety (copy and paste all of the text) but redact any CM and the CMTS MAC addresses for your privacy or else the forum bot will not allow your post to be seen publically.
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