Contributor
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50 Messages
Motorola MT7711 modem setup issue?
So I'm cutting off renting from Comcast and got the Motorola MT7711 modem. I got it all set up and am using it on my desktop and my phone I got it hooked up fine. Everything seems to be working. But when I go on the xfinity app it shows "modem offline"
What is going on here? I know not a huge deal if I have it working for what I need it for but if I wanted to do anything on the xfinity app such as view bill details it won't let me. It goes over to the xfinity assistant chat.
I have tried logging out and logging back in. No luck.
Accepted Solution
EG
Expert
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111.4K Messages
4 years ago
The app only works with their rented devices, not customer-owned ones.
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mws_1984
Contributor
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50 Messages
4 years ago
Thanks for the help. Shoulda done this years ago rather than pay them for theirs all this time. Oh well.
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EG
Expert
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111.4K Messages
4 years ago
Quite Welcome !
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