2 Messages
Motorola MG8702 lagging
I just got this device Motorola MG8702 my plan is 1000mbps and all speed test shows below 500mbps with ethernet cable I do see 1.2 gbps Im not sure if its normal for this device why wifi 5g speed is lower than ethernet and why is connection keeps dropping/ laggy also I have no idea if the device has the latest software version since isp pushes updates.
| Software Version | 8702-19.3.18 |
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BruceW
Gold Problem Solver
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26.4K Messages
1 year ago
Note that the MG8702 is not approved for use with Gigabit service. Comcast rates the it for use with plan speeds "Up to 945 Mbps". See the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices which, at the moment, points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20List%20of%20Compatible%20Devices.pdf.
Using devices on speed tiers for which they are not approved tends to produce unexpected results, often speeds below plan speed. Consider picking up one of the devices that is approved for Gigabit service, or dropping back to a lower tier.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26.4K Messages
1 year ago
AFAIK Comcast has never said how they provision devices operating on speed tiers they're not approved for. All I can tell you is that many customers who tried it have reported that they don't get full speed. There's a tendency to think the device will operate at the maximum speed it is capable of, but that doesn't seem to be the case.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBillie
Official Employee
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3.4K Messages
1 year ago
@user_0xpi7y We appreciate you taking the time to reach out to us here on our Xfinity Forums. It looks like @BruceW had already advised you that your modem isn't quite rated for the speeds you stated that you're subscribed to, which may be part of the issue.
Can you tell me if you are using a stand-alone router with that modem? Also, what troubleshooting steps have you already take, such as restarting the modem and router (if you are using one), performing troubleshooting via the Xfinity app, or removing any unnecessary splitters?
Wi-Fi is typically going to always be a little slower than an Ethernet connection and those speeds will vary since there are so many factors. Type of device and that device's capabilities, distance from router, how many devices are online and using bandwidth etc.
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