3 Messages
Motorola MG8702 drops connection every hour
I have to reboot my MG8702 throughout the day as it drops the connection. The download arrow blinks blue and everything slows down to a crawl. Then eventually I need to reboot the router. Unfortunately this only helps for about an hour.
I have been using this modem with no issue for 2 years now. This issue has just started about a month ago.
No new hardware or other routers are involved.
There are no splitters. I have a direct cable connection from the outside of the house to the wall jack. I have replaced the cable from the wall to MG8702 and it has not helped.
Help please!
Here is the info from the modem.
[Image Removed: "Personal Information - MAC Address"]
EG
Expert
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110.1K Messages
11 months ago
Your image of the error log entries has been removed due to it containing your modem's CM MAC address and the CMTS MAC address which are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly.
What you can do instead is copy and paste all of the text (instead of using an image) but you'll need to redact all of the CM MAC and CMTS MAC addresses, then paste them into your next post here.
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XfinityBradM
Official Employee
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915 Messages
11 months ago
Hey there, @user_z4wnlr. How are the devices connected to the network that are experiencing the drop in connection, wired or wireless? When you're experiencing an interruption, have you gotten the chance to pull up the Xfinity Assistant in the Xfinity app to check for local interruptions or run troubleshooting?
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EG
Expert
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110.1K Messages
11 months ago
They stated that the download light blinks. That would suggest a problem with the connection to the plant / system...
@user_z4wnlr
Have you gotten a chance to gather up those error log entries ?
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EG
Expert
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110.1K Messages
11 months ago
@user_z4wnlr
You can also copy all of the text (instead of using an image) but you'll need to redact all of the CM MAC and CMTS MAC addresses, then paste them into your next post here.
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