Contributor
•
27 Messages
Motorola mb8611 keeps dropping
I saw a thread about the Motorola mb8611 dropping a signal. I recently purchased this modem and I'm having the same issue. I called it in and the system did a reboot (which I've done multiple times)but it's still an issue. The system also mentioned that there were errors on the modem. My wife and I work from home so this is a big deal.
I have the 1.2 gig package
EG
Expert
•
110.2K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Is there a router / WiFi in the mix here ?
0
0
user_9e8180
Contributor
•
27 Messages
4 years ago
0
0
user_9e8180
Contributor
•
27 Messages
4 years ago
I have the Google Home Wifi router
0
0
EG
Expert
•
110.2K Messages
4 years ago
Hmmm....There aren't any up or downstream channels locked in.... Was this when the modem had a connection to the Comcast system (all lights lit steadily) ?
1
0
user_9e8180
Contributor
•
27 Messages
4 years ago
4
0
EG
Expert
•
110.2K Messages
4 years ago
Nope. I needs to see the power levels of the 5 upstream channels
2
0
EG
Expert
•
110.2K Messages
4 years ago
In an effort to try to obtain better connection quality, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
5
0