Visitor
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1 Message
Motorola MB8600 Drops internet, slow speed.
I have an issue with Motorola MB 8600
Modem intermittently drops speed, loses internet, crashes network.
I checked all cabling, rebooted numerous times, updated router firmware (archer tp-link) and still had issue.
If you reboot modem, it will come online and give up to @ 50 MBPS speed, no faster. Then it degrades almost every time you run a test until it goes below 1 MBPS and internet is unusable.
It randomly does this many times a day.
The blue bonding lights on the modem flash many times when you go look at it.
Tried to use xfinity diagnostics and/or reactivate modem, but X app could not find modem even after ten minutes.
Could not get to modem log page using modem IP.
Then, after a huge time waste and frustration, I finally re-installed my old modem (arris surfboard docsis 3.0)
Used x app to re-activate the old modem.
X app saw it and activated it in like one minute.
Now, speeds are at @ 95 MBPS and consistent.
Does not crash
I can use the IP and see the log file.
What is the deal here?
Is Motorola MB8600 just not really compatible or something?
Is mine defective?
I see many cases of trouble online with this modem and Xfinity.
It was ridiculous the amount of trouble I had on initial install (they had to send a tech to my house) and nothing but trouble since.
For now, I will keep Arris Surfboard docsis 3.0, but it was Xfinity themselves who told me I needed new modem to get top speeds!
I used their own list of compatible modems to replace the arris and it was NOT working.
CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @user_ec76bd, thank you for taking the time to reach out to us through our Xfinity Forums. I know how vital it is to have a reliable connection and how frustrating it would be when that reliability is not there. I would like to look into this a little further for you. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110K Messages
2 years ago
@user_ec76bd @XfinityValerie
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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