U

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Thursday, April 13th, 2023 5:49 PM

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Motorola MB8600 Drops internet, slow speed.

I have an issue with Motorola MB 8600

Modem intermittently drops speed, loses internet, crashes network.

I checked all cabling, rebooted numerous times, updated router firmware (archer tp-link) and still had issue.

If you reboot modem, it will come online and give up to @ 50 MBPS speed, no faster. Then it degrades almost every time you run a test until it goes below 1 MBPS and internet is unusable.

It randomly does this many times a day.

The blue bonding lights on the modem flash many times when you go look at it.

Tried to use xfinity diagnostics and/or reactivate modem, but X app could not find modem even after ten minutes.

Could not get to modem log page using modem IP.

Then, after a huge time waste and frustration, I finally re-installed my old modem (arris surfboard docsis 3.0)

Used x app to re-activate the old modem.

X app saw it and activated it in like one minute.

Now, speeds are at @ 95 MBPS and consistent.

Does not crash

I can use the IP and see the log file.

What is the deal here?

Is Motorola MB8600 just not really compatible or something?

Is mine defective?

I see many cases of trouble online with this modem and Xfinity.

It was ridiculous the amount of trouble I had on initial install (they had to send a tech to my house) and nothing but trouble since.

For now, I will keep Arris Surfboard docsis 3.0, but it was Xfinity themselves who told me I needed new modem to get top speeds!

I used their own list of compatible modems to replace the arris and it was NOT working.

Official Employee

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974 Messages

2 years ago

Hi there, @user_ec76bd, thank you for taking the time to reach out to us through our Xfinity Forums. I know how vital it is to have a reliable connection and how frustrating it would be when that reliability is not there. I would like to look into this a little further for you. To get started, please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

Expert

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110K Messages

2 years ago

@user_ec76bd @XfinityValerie 

Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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