Visitor
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8 Messages
Motorola MB8600 Downstream Keeps Blinking Blue
Hello,
I'm currently having issues with Comcast. They have come out to my home 3 times now to redo outdoor coaxial cables from the box in my yard to the box on the wall outside of my home. They've told me twice that their signal is coming in clean. I don't believe it. I even bought a new modem, the Motorola MB8600, to replace my old Netgear thinking that it would fix the issue per the tech's recommendation. I consistently have the Downstream light blinking blue and have terrible, intermittent connections, random restarts, etc. I have a completely unstable connection that has lasted weeks now. I've never had an issue in the past year and it's completely unreliable internet connection in my home now. I need someone's help reading the info below to determine what exactly is the issue - it cannot be my modem...? It's brand new.
Disgruntled_User
Visitor
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8 Messages
2 years ago
Here's the Event Log:
(edited)
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EG
Expert
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108.3K Messages
2 years ago
@Disgruntled_User
O/k it appears that your image of the error log entries has been removed due to it containing your modem's CM MAC address and the CMTS MAC address which are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.
What you can do instead is copy and paste all of the text (instead of using an image) but you'll need to redact all of the CM MAC and CMTS MAC addresses, then paste them into your next post here.
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Disgruntled_User
Visitor
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8 Messages
2 years ago
This is my updated Event Log:
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