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Tuesday, September 19th, 2023 6:02 PM

Closed

motem not working

I have tried all of the troubleshooting options multiple times & my motem still will not light up

Official Employee

 • 

1.5K Messages

10 months ago

Welcome to our Community Forum, @user_729a6e! If you are not seeing any lights on the modem, that indicates that you have a power issue. Have you tried a different power outlet? Please be sure to plug the modem directly into the wall socket instead of using a power strip or surge protector. 

2 Messages

I’m not using any power strips or surge protectors, and i’ve tried a few different outlets now with no luck. :(

Official Employee

 • 

1.1K Messages

Hi there, @user_729a6e ! Thank you so much for reaching your Digital Care team. I'm very sorry for the inconvience you are experiencing with your modem not lighting up, I know how frustrating this is for you. Please be assured you reached the right person to assist you and we'll get you taken care of. Can you please DM me your first and last name along with your full service address so that I can assist you further?

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  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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