New Poster
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9 Messages
(Mostly Wired) connection drops
Wondering if anyone has similar problems to this.
I have a Netgear CM1000 connected to a netgear Orbi wireless router -- the modem consistently thinks it's connected to the internet, and the router also reports that the internet connection is fine. But at regular intervals through the day, wired connections lose their internet connection. Occasionally, wireless connections will also fail. In all cases, the problem resolves when I restart the router. It appears that the computers are getting DNS timeouts -- I tried changing the DNS servers from comcast's to google, cloudflare, and OpenDNS, but the problem remains. Strangely, the connection seems to stay up longer when connections are more active -- for example, netflix stays connected more than amazon video (both wired), possibly because it's always streaming those irritating previews? And wired connections to my laptop drop when I spend time on a different machine that's connected wirelessly. My wired connection is also fairly stable when I'm streaming, but it disconnects every night when I'm asleep.
Xfinity support said that "all the signals look good" and that the problem is likely with my router. In case it was a bad port, I moved all the wired connections to a different switch (downstream from the router), but the problem persists. I've also been emailing with Netgear Orbi support, who are kind of going in circles asking for the OS and model number of every downstream device. So I ordered a new mesh system that will come tuesday to completely rule out the router.
On xfinity chat, I sent my connection numbers and error rates, but the support person seemed to think I was talking about the router and said I needed to talk to the router manufacturer. Here are the numbers - I'm not sure how to read any of them, but wondering if anything looks off?
I also see these kind of errors on the log (last couple days):
Jlavaseur
Problem Solver
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948 Messages
4 years ago
Ok, so your network card has a option to let your computer turn off your network card to save energy, this is mostly enabled by default, since you state the disconnects happen when you aren’t using your computer, this might be the case, there are also settings on your network card how to wake up the connection, anyway some routers/ gateway, network cards don’t play nice for various reasons, I had trouble with a Realtek card I purchased, I just went into the device manager and unchecked that option, solved my problems, just a thought
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kjohi
New Poster
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9 Messages
4 years ago
Thanks for the suggestion, @jlavaseur - I tried that on the main computers I use today -- stayed up for a couple hours, but then it crashed again twice. Sad face.
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
What exactly do you mean by crash? Did you it to both network cards? WiFi and Ethernet? Rebooted that computer? Since you said it happens on more then one device, I would do to all of them, to rule that out, you could have multiple issues going on, also just pull out one of the Ethernet cables when this happens, plug it back in and see if that activates the connection
(edited)
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kjohi
New Poster
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9 Messages
4 years ago
oh - yeah sorry that wasn't clear. By crash, I mean lost its internet connection several times. Each time it drops, all wired connections fail. I haven't tried unplugging/replugging, but I have restarted each of the affected devices, which I think would do the same thing. The only thing that seems to restore the connection is rebooting the router itself.
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
It must be something else then,
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raysmuckles
Visitor
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2 Messages
4 years ago
kjohi, you are not the only one. Myself and one other user (Elmer1968) are experiencing the exact same thing, and have been for about 10 days now.
I posted in Elmer1968's thread.
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kjohi
New Poster
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9 Messages
4 years ago
thanks @raysmuckles I'll check out that thread, too - mine's been happening for a bit over a week as well.
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