Visitor
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2 Messages
Monthly outage in Renton fairwood area
Been paying $100+/month in hopes for fast and reliable Internet service but there has been what seems to be a recurring outage almost monthly in the Renton fairwood area in greater Seattle. The same cause "network damage" is listed every time. Can anyone elaborate on what this means in detail and whether anything is being done to permanently resolve this issue?
user_6z69ar
1 Message
3 months ago
Vandals in Tuwila cut a major cable, which caused outages in multiple cities in south King County.
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XfinityEmilyB
Official Employee
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2K Messages
3 months ago
@user_acfb82 Thank you for coming to our community forum to get help with your internet stability. Network Damage could refer to anything from a car accident taking down a pole to someone digging and hitting an underground cable. I rely on my internet every day so I know how upsetting it can be to deal with ongoing issues and apologize for the frustration.
To get the most up-to-date information, you can always visit our Status Page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. I appreciate your patience as we work towards a resolution.
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