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ronnie83l's profile
ronnie83l
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9 Messages

10/24/2026 3:26 PM

Modem

Firmware update to 7.3.5.0.1b5

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9 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

10 hours ago

@ronnie83l Good morning! We appreciate you reaching out to our Xfinity Forums regarding your firmware update. It helps us to help you, if you explain what you are needing in detail, and if you are running into any issues. Before we begin, are you saying your Firmware needs to be updated, or has been updated? 

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ronnie83l

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9 Messages

10 hours ago

Well if you're using 7.3.5.0.1b5 as the current firmware for my modem.  It would be nice to have the latest update please. 

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ronnie83l

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9 Messages

10 hours ago

I'm sorry I miss read.....can you please tell me what the current firmware is?

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ronnie83l

New Poster

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9 Messages

Is this the current firmware V16.03.11.14

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10 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

 

ronnie83l Gotcha! Let's take a look, and see what's going on. Can you please send us a Direct Message with your name and service address? 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

(edited)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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