Visitor
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1 Message
Modem
I need to get a new modem since I signed up for Xfinity's home phone service. What modem do you recommend for Old Hickory, TN.
Thanks
Jason [Edited: "Personal Information"]
Visitor
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1 Message
I need to get a new modem since I signed up for Xfinity's home phone service. What modem do you recommend for Old Hickory, TN.
Thanks
Jason [Edited: "Personal Information"]
zandor60657
Contributor
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236 Messages
2 days ago
I'd suggest checking "My Device Info" whenever it comes back online. Presently I can't access it. Also don't know the link but this page Using approved third-party equipment with Xfinity Internet and Xfinity Voice links to it if it ever starts working again. Presently it's doing...
Once that page starts working again you can look.
The one big thing I'll suggest is make sure whatever you get is a DOCSIS 3.1 modem and on the list for faster/enhanced/whatever upload speeds. Last I checked some older DOCSIS 3.0 modems were still supported, but they're getting phased out and buying one now is a waste of $ even if it's cheap. Also make sure it's on the list for DOCSIS 3.1 upload. If it's not your upload will be capped at ~35mbps on the most expensive plan, while a cheap plan will get much better upload with a supported modem. Then DOCSIS 3.1 modems have to be approved to get the faster upload.
I have voice service and use a Netgear CM2050V. Works pretty well, and gets the faster DOCSIS 3.1 upload speeds. So that works, but can't even look at what else works right now. There are a couple other supported models with voice support IIRC, combo units with WiFi built in last I checked. I'm also wondering if this outage is preventing people with Comcast gateways from changing settings. Can't test that either since I don't have one.
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XfinityJohnG
Official Employee
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3.1K Messages
26 minutes ago
Thank you for reaching out to our team here about that modem recommendation. @zandor60657 is correct, that link and site are the best resources to check on all the devices that work with our service. Our new offers do include our modem at no extra cost if you ever want to explore those options as well.
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