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1 Message
Saturday, July 4th, 2026 4:30 AM
My modem is not working. The light isn't on
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Expert
119K Messages
2 days ago
Need more details. First. Is this a new service install / new move-in or an existing one?
Official Employee
1.2K Messages
6 hours ago
Hi there @user_h06ntq! Sorry to hear about the trouble with your internet. We'll be more than happy to help! @EG is correct, we'll need more details to help get this sorted out. If you are still experiencing issues, let us know.
EG
Expert
•
119K Messages
2 days ago
Need more details. First. Is this a new service install / new move-in or an existing one?
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XfinityQuemekia
Official Employee
•
1.2K Messages
6 hours ago
Hi there @user_h06ntq! Sorry to hear about the trouble with your internet. We'll be more than happy to help! @EG is correct, we'll need more details to help get this sorted out. If you are still experiencing issues, let us know.
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