Modem

I moved yesterday and went to try and get the modem activated I tried to work with someone online that didn't work. So I had to talk to an associate on the phone she couldn't get it to work. She was supposed to have a tech come out today well she booked the wrong day thankfully I caught that late last night and she put the wrong phone #. I am missing time off a new job for this. Its not fair to me, I had better not be charged for this.