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1 Message
Wednesday, May 21st, 2025
My modem shows that it is on and working but I am not connecting.
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Official Employee
1.9K Messages
3 months ago
Hello @user_a4g0cx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do have a great troubleshooting page that could help as well. Take a look here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Or https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0#M316652 Let us know if your still having issues with connecting to your network.
Expert
112.9K Messages
Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? Did you have the device activated for service yet ?
XfinityChelseaB
Official Employee
•
1.9K Messages
3 months ago
Hello @user_a4g0cx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do have a great troubleshooting page that could help as well. Take a look here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Or https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0#M316652 Let us know if your still having issues with connecting to your network.
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EG
Expert
•
112.9K Messages
3 months ago
Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? Did you have the device activated for service yet ?
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0