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user_ge1178
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Monday, April 28th, 2025 12:35 PM

Modem

My modem is having connection issues. My phone don't connect.  Says internet not available.  

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22 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

22 days ago

 

user_ge1178 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the connection issues you're having, and we'll be happy to help. Do you have any devices in the home that are able to connect to your WiFi connection?

 

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user_ge1178

Visitor

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2 Messages

My tvs connect, but connects very slow and I have to reboot multiple times per day 

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22 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

 

user_ge1178 Ok! We'll be happy to take a closer look at the signal we're sending you to see if we can figure out what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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22 days ago

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