Visitor
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1 Message
Modem yet to be shipped - 7 business days
I decided to go with Xfinity for Wi-Fi July 25th. The equipment has still not been shipped. When I check the website it says:
"There’s an order that is being processed.
You'll have limited options to change this order."
Seems like an incredibly long time to process shipping something.
Additionally, I received a text survey last night asking me how my activation went, which implies I have received the equipment. I have not received it as it has not been shipped to begin with.
XfinityPaula
Official Employee
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1.5K Messages
3 days ago
Hello @user213 that does sound like a long time to wait for equipment to be shipped. I'm sorry that you have not received the device yet, and I would be happy to help figure out what happened as well as make sure we get you online and activated asap!
Can you please send us your name and service address by direct message? We will dig into the shipment and account specifics from there.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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