1 Message
modem works in one room, but not another
My modem works great and internet service is as expected, in our living room.
However, I wanted to move my modem to another room, and the modem doesn't get a signal when I hook it up to the coaxial cable in there. I wanted to put it (and our router) closer to office.
Does only one coaxial work at a time?
XfinityRaf
Official Employee
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812 Messages
15 days ago
Good afternoon @user_18cnft. It sounds like that outlet is not active in your home. Did you ever have the modem plugged in there?
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EG
Expert
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109.5K Messages
15 days ago
@user_18cnft
No. They both have the ability to work simultaneously provided that they are both currently connected to a coax cable splitter. That outlet may not be connected. See if you can trace the line from that room back to a main splitter somewhere (if there actually is one) and see if you can reconnect the line to an empty port on it.
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