It may have taken a voltage surge when the power was restored. Is it an Xfinity-rented device ? If so, taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
Good morning, @user_fsihqv ! Since it’s been a few days, is the modem still completely unresponsive with no lights? If so, have you also tried a different wall outlet to rule out an outlet or power issue?
EG
Expert
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122.9K Messages
2 days ago
It may have taken a voltage surge when the power was restored. Is it an Xfinity-rented device ? If so, taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityRichard
Official Employee
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3.9K Messages
10 hours ago
Good morning, @user_fsihqv ! Since it’s been a few days, is the modem still completely unresponsive with no lights? If so, have you also tried a different wall outlet to rule out an outlet or power issue?
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