Visitor
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1 Message
Modem won’t go online - downstream light keeps blinking
Has been down for a week with losing connection and won’t go back online. Tech came out today and said everything looks fine on my side. I’m positive it’s some issue with Xfinity backend side. Please help, been down for a week and I need internet to wfh.
Andyr1
Gold Problem Solver
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8K Messages
3 years ago
If the downstream light is flashing, that means it cannot find a signal to connect to. How far did that tech check? Did he check only outside, or did he check to verify there is a signal at your modem itself?
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CCBrian1
Contributor
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367 Messages
3 years ago
Hello @user_7f2fb4 ! Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some issues with your modem and losing connection. I can imagine the concern behind this, I rely on my service daily. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! I know you stated about our technician team coming out, can you let me know update on your service?
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