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Ekard111
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Conversationalist

Regular Visitor

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15 Messages

Monday, December 9th, 2024 4:27 PM

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modem won't activate.

Bought an arris s33 modem they added it to my account but it wont activate at all..

I switched between new and old modem a dozen times and  it wont activate.

Rep can't do anything I will have to take it back to walmart tomorrow.

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4 days ago

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Ekard111

Regular Visitor

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15 Messages

6 days ago

finally got hold of someone living not an ai they activated it.

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XfinityEricB

Official Employee

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1.7K Messages

 

Ekard111 Happy to hear you were able to get the help you needed. Please let us know if you have any other issues. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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Ekard111

Regular Visitor

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15 Messages

6 days ago

called multiple times every time the AI says download the app and pay for cell phone service to activate.

 

I HAVE NO CELL SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NO APP.

$200 modem and its useless....

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