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user_zu0ubg
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Wednesday, August 26th, 2026 3:08 PM

Modem with weak connection, not set up properly

My gateway has been blinking orange continuously since I installed it a month ago. The Xfinity app says the gateway is receiving 119% of my plan speed, but my actual Wi-Fi signal is extremely weak. I’m standing directly beside the gateway and my phone only has one Wi-Fi bar. A PC less than a foot from the gateway also has extremely poor performance. I need you to check the gateway’s Wi-Fi/radio functionality and provisioning, not just run a speed-to-gateway test

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7 hours ago

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XfinityEricB

Official Employee

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7 hours ago

 

user_zu0ubg Thanks for reaching out to us here on forums with your service concern with the speeds in the home. We can certainly review if the equipment is having any errors, or signal issues that may be the cause of the poor signal for the WiFi. Has this been an issue since you first got the device, and have we replaced it at any point as well since it started to see if it was just the device itself?

 

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