Visitor
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12 Messages
Modem Upgraded Needed
I got an email from xfinity saying"Equipment upgrade needed
Switch to your supported modem today
You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience." It also said"Your current modem is no longer receiving the latest security updates. Without the latest features, the security and performance of your modem may be impacted over time. Over time, this may affect your modem's security and performance. Move your Xfinity service from your older modem to your supported modem that's already on your account to help keep your connection secure and reliable."
Unfotunately, I only see one Xfi modem on my account"
JanAtheCPA
Regular Visitor
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6 Messages
6 hours ago
Got the same email today, and I'm ignoring it. The last time I had an x1 gateway was years ago and I turned it in to the xfinity store after I purchased a modem from the approved list to go with a standalone router, so for the email to *suggest* that all I have to do is switch my service over is ingenuous at best.
My modem is 6 years old with DOCSIS 3.1 which is more than adequate for my less-than-gigabyte service. If it's aged off the approved list, it's going to be for speed issues, which I don't care about. The router is what provides the security, and mine is only two years old with automatic software updates turned on.
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user_57ul2b
Visitor
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1 Message
4 hours ago
I got the same email. I would, at least, like to know how I do what they're asking. I see (2) modems on my account but no way to see what they are or choose one and delete the other. They send out the email that says you need to perform this maintenance but don't tell you how.
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XfinityChelseaB
Official Employee
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2.7K Messages
17 minutes ago
Hello @ET_Explorer, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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