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user_ybm0e5
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Friday, August 30th, 2024 1:00 PM

Modem upgrade

I’m thinking about upgrading my Xfinity provided modem. Biggest issue I’m having is printing using Wi-Fi, the printer is only 5 feet away but yet I have issues pretty often. I’m not a gamer, but I do have multiple items that use Wi-Fi, everything I watch on TV is streamed and we have multiple Amazon echo devices along with smart plugs, also a couple smart phones and laptops. Any suggestions on a replacement modem for under $200. 

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2 months ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

2 months ago

 

user_ybm0e5 It doesn't sound like the modem is the issue. If all other devices operate with no issues using your in-home WiFi it's doubtful the printer is pulling that much more bandwidth creating the need for an upgrade. You could swap out your Xfinity modem for a new one or hardwire yourself into the printer to the modem if that is an option. We're not able to recommend any third-party modems but nearly all modems out now support cable services and cable providers.

 

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user_ybm0e5

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@XfinityBenjaminM​ well there are other issues too, the tvs, since I only stream I assume it’s something to do with the modem. Not always but pretty often the picture will freeze or get blurry, sometimes I get that little circular thing spinning on the screen after fast forwarding or changing channels. Things like that. I also have a brand new printer and it’s doing the same thing the last printer did. 

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2 months ago

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EG

Expert

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106.9K Messages

2 months ago

The correct choice for a replacement device depends largely on the speed tier to which you are subscribed. It needs to support it. Another factor is whether you want separate devices (a straight cable modem and a standalone router) or a combination modem / router gateway device. 

Here's a link to their supported devices: https://www.xfinity.com/support/devices/#auth  

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user_ybm0e5

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@EG​ not sure exactly what my plan is but when I just tested it the download speed was 412 and upload was 118. As far as type I have one unit now and would like the same I guess, just simple, I don’t connect by wire to anything. 

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2 months ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_ybm0e5 Ok, we can take a closer look at your connection and see what is going on. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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2 months ago

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