Hello,
I've had Xfinity internet for about a week now. Things had been fine until this morning, seems my upstream light is blinking (as is downstream, occasionally) and my connection is mediocre. I still have internet, but anything requiring a stable connection (ex gaming) has noticable interruptions. I can further see the issues by pinging Google and watching timeouts roll in consistently at varying intervals. My modem is a Netgear C6220.
My line has no splitters or any other devices on it. It's a direct line in from the box outside my house. I even connected as close as possible to the line in to rule out the coax within the home and had the same issue.
Thanks for any assistance!
| Startup Procedure |
| Procedure | Status | Comment | | Acquire Downstream Channel | 649750000 Hz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Configuration File | OK | | | Security | Enable | BPI+ | | IP Provisioning Mode | Honor MDD | IPv6 only |
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| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | | 1 | Locked | QAM256 | 30 | 649750000 Hz | 0.5 dBmV | 38.6 dB | 0 | 0 | | 2 | Locked | QAM256 | 26 | 625750000 Hz | 1.1 dBmV | 37.9 dB | 73603 | 296844 | | 3 | Locked | QAM256 | 27 | 631750000 Hz | 1.7 dBmV | 38.7 dB | 192384 | 785720 | | 4 | Locked | QAM256 | 28 | 637750000 Hz | 0.9 dBmV | 38.5 dB | 271659 | 1047112 | | 5 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | | 6 | Locked | QAM256 | 31 | 655750000 Hz | 0.9 dBmV | 39.0 dB | 0 | 0 | | 7 | Locked | QAM256 | 32 | 661750000 Hz | -0.2 dBmV | 38.2 dB | 0 | 0 | | 8 | Locked | QAM256 | 33 | 667750000 Hz | -0.5 dBmV | 37.8 dB | 0 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | | 1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 43.0 dBmV | | 2 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 3 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 4 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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EG
Expert
•
112.6K Messages
4 years ago
It may be best to get a tech out to investigate this. Your coax drop line from the pole / pedestal may need to be replaced. Or it may be something farther up the line.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck !
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