Visitor
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1 Message
modem shows 'network access denied'
i've been back and forth with support and technicians in my home going through power cycles and troubleshooting wires, but i have been unable to reliably connect to the internet since sunday. i have my own hardware and and even just now bought a new cable modem to rule out an issue with my previous one. both are stuck in 'ranging' modes forever. i was hoping to get in touch with someone to potentially share some modem logs with them and get a resolution to my issue.
thanks
CCXavier
Retired Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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