Visitor
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1 Message
Modem set up issues
I jave set up my modem as instructed, however my light has been blinking orange for close to 30 minutes now. I have tried power cycling and then relocating when powercycling didnt work. Unfortunately, i still cannot get a solid white light.
EG
Expert
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117.4K Messages
1 day ago
First, is this a new move in / new service installation ?
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XfinityCarolyn
Official Employee
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149 Messages
4 hours ago
@user_n4oroa Thanks for reaching out to us regarding your internet service. I know how important internet service is to the home, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.4K Messages
4 hours ago
@user_n4oroa
My question ? Please reply right here in your topic on these public help forums. Thank you.
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