Modem resets everyday tried 3 different modems

Question

Hello

I had three techs come to my house and no help, my modem keeps resetting and all the techs say they will get a network team out and check the area and never a got a response back, I bought three different modems and showed them I tried 3 modems and they all do the same resetting, im lost and need help, could someone help see below my logs. They check all the lines in the house, to the street and keep saying it must be the network in the area who can I call or how can I get this issue fixed, im so tired of this been going on for 7 months. Are the power levels too low?

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	507000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	20	507000000 Hz	-2.7 dBmV	40.0 dB	0	0
2	Locked	QAM256	4	405000000 Hz	-3.2 dBmV	39.8 dB	0	0
3	Locked	QAM256	5	411000000 Hz	-3.4 dBmV	39.7 dB	0	0
4	Locked	QAM256	6	417000000 Hz	-3.3 dBmV	39.7 dB	0	0
5	Locked	QAM256	7	423000000 Hz	-3.4 dBmV	39.7 dB	0	0
6	Locked	QAM256	8	429000000 Hz	-3.3 dBmV	39.7 dB	0	0
7	Locked	QAM256	9	435000000 Hz	-3.4 dBmV	39.6 dB	0	0
8	Locked	QAM256	10	441000000 Hz	-3.5 dBmV	39.4 dB	0	0
9	Locked	QAM256	11	447000000 Hz	-3.6 dBmV	39.4 dB	0	0
10	Locked	QAM256	12	453000000 Hz	-3.7 dBmV	39.4 dB	0	0
11	Locked	QAM256	13	459000000 Hz	-3.6 dBmV	39.5 dB	0	0
12	Locked	QAM256	14	465000000 Hz	-3.3 dBmV	39.8 dB	0	0
13	Locked	QAM256	15	471000000 Hz	-3.2 dBmV	39.8 dB	0	0
14	Locked	QAM256	16	477000000 Hz	-3.1 dBmV	39.8 dB	0	0
15	Locked	QAM256	17	483000000 Hz	-2.9 dBmV	39.9 dB	0	0
16	Locked	QAM256	18	489000000 Hz	-2.9 dBmV	39.8 dB	0	0
17	Locked	QAM256	19	495000000 Hz	-2.7 dBmV	39.6 dB	0	0
18	Locked	QAM256	21	513000000 Hz	-2.8 dBmV	40.0 dB	0	0
19	Locked	QAM256	22	519000000 Hz	-2.5 dBmV	40.1 dB	0	0
20	Locked	QAM256	23	525000000 Hz	-2.4 dBmV	40.2 dB	0	0
21	Locked	QAM256	24	531000000 Hz	-2.3 dBmV	39.9 dB	0	0
22	Locked	QAM256	25	543000000 Hz	-2.0 dBmV	40.3 dB	0	0
23	Locked	QAM256	26	549000000 Hz	-1.8 dBmV	40.4 dB	0	0
24	Locked	QAM256	27	555000000 Hz	-1.7 dBmV	40.5 dB	0	0
25	Locked	QAM256	28	561000000 Hz	-1.5 dBmV	40.5 dB	0	0
26	Locked	QAM256	29	567000000 Hz	-1.5 dBmV	40.5 dB	0	0
27	Locked	QAM256	30	573000000 Hz	-1.2 dBmV	40.5 dB	0	0
28	Locked	QAM256	31	579000000 Hz	-0.9 dBmV	40.7 dB	0	0
29	Locked	QAM256	32	585000000 Hz	-0.7 dBmV	40.8 dB	0	0
30	Locked	QAM256	33	591000000 Hz	-0.5 dBmV	40.8 dB	0	0
31	Locked	QAM256	34	597000000 Hz	-0.3 dBmV	40.8 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	65	5120	17300000 Hz	43.0 dBmV
2	Locked	ATDMA	66	5120	23700000 Hz	45.0 dBmV
3	Locked	ATDMA	67	5120	30300000 Hz	45.5 dBmV
4	Locked	ATDMA	68	5120	36700000 Hz	46.8 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	48	688000000 Hz	0.0 dBmV	39.9 dB	1108 ~ 2987	216561608	190863840	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Fri Dec 18 05:10:20 2020	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:10:20 2020	(Notice (6))	CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:10:01 2020	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:58 2020	(Notice (6))	CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:48 2020	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:43 2020	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Honoring MDD; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Warning (5))	Lost MDD Timeout;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Warning (5))	B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Warning (5))	B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Warning (5))	B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:44 2020	(Critical (3))	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:44 2020	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:31 2020	(Critical (3))	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:31 2020	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:07 2020	(Critical (3))	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:07 2020	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:05 2020	(Critical (3))	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:05 2020	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:33:37 2020	(Warning (5))	MDD message timeout;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:33:37 2020	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;

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rafikshuman

Modem resets everyday tried 3 different modems

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