rafikshuman's profile

Fri, Dec 18, 2020 11:00 AM

Modem resets everyday tried 3 different modems

Hello

 

I had three techs come to my house and no help, my modem keeps resetting and all the techs say they will get a network team out and check the area and never a got a response back, I bought three different modems and showed them I tried 3 modems and they all do the same resetting, im lost and need help, could someone help see below my logs. They check all the lines in the house, to the street and keep saying it must be the network in the area who can I call or how can I get this issue fixed, im so tired of this been going on for 7 months. Are the power levels too low?

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel507000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25620507000000 Hz-2.7 dBmV40.0 dB00
2LockedQAM2564405000000 Hz-3.2 dBmV39.8 dB00
3LockedQAM2565411000000 Hz-3.4 dBmV39.7 dB00
4LockedQAM2566417000000 Hz-3.3 dBmV39.7 dB00
5LockedQAM2567423000000 Hz-3.4 dBmV39.7 dB00
6LockedQAM2568429000000 Hz-3.3 dBmV39.7 dB00
7LockedQAM2569435000000 Hz-3.4 dBmV39.6 dB00
8LockedQAM25610441000000 Hz-3.5 dBmV39.4 dB00
9LockedQAM25611447000000 Hz-3.6 dBmV39.4 dB00
10LockedQAM25612453000000 Hz-3.7 dBmV39.4 dB00
11LockedQAM25613459000000 Hz-3.6 dBmV39.5 dB00
12LockedQAM25614465000000 Hz-3.3 dBmV39.8 dB00
13LockedQAM25615471000000 Hz-3.2 dBmV39.8 dB00
14LockedQAM25616477000000 Hz-3.1 dBmV39.8 dB00
15LockedQAM25617483000000 Hz-2.9 dBmV39.9 dB00
16LockedQAM25618489000000 Hz-2.9 dBmV39.8 dB00
17LockedQAM25619495000000 Hz-2.7 dBmV39.6 dB00
18LockedQAM25621513000000 Hz-2.8 dBmV40.0 dB00
19LockedQAM25622519000000 Hz-2.5 dBmV40.1 dB00
20LockedQAM25623525000000 Hz-2.4 dBmV40.2 dB00
21LockedQAM25624531000000 Hz-2.3 dBmV39.9 dB00
22LockedQAM25625543000000 Hz-2.0 dBmV40.3 dB00
23LockedQAM25626549000000 Hz-1.8 dBmV40.4 dB00
24LockedQAM25627555000000 Hz-1.7 dBmV40.5 dB00
25LockedQAM25628561000000 Hz-1.5 dBmV40.5 dB00
26LockedQAM25629567000000 Hz-1.5 dBmV40.5 dB00
27LockedQAM25630573000000 Hz-1.2 dBmV40.5 dB00
28LockedQAM25631579000000 Hz-0.9 dBmV40.7 dB00
29LockedQAM25632585000000 Hz-0.7 dBmV40.8 dB00
30LockedQAM25633591000000 Hz-0.5 dBmV40.8 dB00
31LockedQAM25634597000000 Hz-0.3 dBmV40.8 dB00
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA65512017300000 Hz43.0 dBmV
2LockedATDMA66512023700000 Hz45.0 dBmV
3LockedATDMA67512030300000 Hz45.5 dBmV
4LockedATDMA68512036700000 Hz46.8 dBmV
5Not LockedUnknown000 Hz0.0 dBmV
6Not LockedUnknown000 Hz0.0 dBmV
7Not LockedUnknown000 Hz0.0 dBmV
8Not LockedUnknown000 Hz0.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,2 ,348688000000 Hz0.0 dBmV39.9 dB1108 ~ 29872165616081908638400
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
Fri Dec 18 05:10:20 2020(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:10:20 2020(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:10:01 2020(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:58 2020(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:48 2020(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 05:09:43 2020(Notice (6))TLV-11 - unrecognized OID;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Warning (5))Lost MDD Timeout;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Warning (5))B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Warning (5))B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Warning (5))B-INIT-RNG Failure - Retries exceeded;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:44 2020(Critical (3))Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:44 2020(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:31 2020(Critical (3))Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:31 2020(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:07 2020(Critical (3))Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:07 2020(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:05 2020(Critical (3))Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:36:05 2020(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:33:37 2020(Warning (5))MDD message timeout;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 18 00:33:37 2020(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:d5:70:f0;CMTS-MAC=00:01:5c:65:70:62;CM-QOS=1.1;CM-VER=3.1;

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