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user_e757f0
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Thursday, February 23rd, 2023 2:06 AM

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Modem reset?

My power flickered several times during the ice storm. My modem didn’t come back up. I hit the reset button several times and it didn’t work. After several minutes I suddenly got a message that my modem was “reset to factory settings”. I’ve never experienced this before, is it something new, or do I have a problem?

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2 years ago

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EG

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109.6K Messages

2 years ago

When the device is reset back to factory defaults, it's normal for the WiFi SSID and the password to revert back to being the original ones from the factory.

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user_e757f0

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@EG​ I just don’t understand why it reverted back to factory settings. I’ve used the reset button on the back several times, and never had that problem before.

2 years ago

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EG

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109.6K Messages

Perhaps you held it in longer than you did before ? Short presses will result in a powercycle / reboot operation. A longer press would result in a full hard factory reset to defaults.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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user_e757f0

Visitor

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5 Messages

That could be, it didn’t seem to be working, so I held it longer the last time.

2 years ago

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EG

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109.6K Messages

@user_e757f0​ 

There ya' go.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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user_e757f0

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5 Messages

Thank you for your help.

2 years ago

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EG

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109.6K Messages

2 years ago

Are you able to access the internet normally as it was before ?

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user_e757f0

Visitor

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@EG​ I was after I renamed the modern and changed the password. It’s just the fact nothing like that ever happened before, makes me wonder if something is wrong 

2 years ago

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EG

Expert

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109.6K Messages

2 years ago

My pleasure ! I'm now going to close this marked "Solved" topic.

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