Modem Reset

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

Thank you for the link.  There is absolutely nothing wrong with my modem.  XFinity is clearly unable to handle the call volume and is doing this crud to prevent people from getting through.  I've spent hours and hours going through the automated system and no matter what I do, I can't speak to anybody.  If I try to bypass the modem reset, it just wastes time and I end back there eventually.  And then the thing always hangs up on me.  If anybody thinks my message is rude, try being on the phone for hours and never reaching a person to talk to and being hung up.  It's pure crud and XFinity is very close to losing a customer, even though it's a monopoly where I live and there are no alternatives.

Yes, I know.  I got through days ago by cheating the system.  I said I was calling about home security and that's the only way I was able to reach somebody.  Through that cheat, I was able to activate my own modem because every time I call it resets the Xfinity gateway modem and I can't reach anybody.  But now when I call it does the same thing.  Really???  Two different modems both have "errors" that need to fixed by reseting my modem?  I've done multiple modem resets on each one and yet the automated system continues to reset my modems every time I call.  I know it's pure crud.  Other people have to be having this same issue.  I just want Xfinity to admit it's intentional and there's nothing wrong with either of my gd modems.

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@6889064 wrote:

Thank you for the link.  There is absolutely nothing wrong with my modem.

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FWIW, the tips in that link do not necessarily imply that it's a modem hardware problem.