New Poster
•
2 Messages
Modem rebooting every 48 hours
I have a 2-year-old Arris T25 modem. Every two days between 9:30 am and 10:30 am, it reboots without any action by me. The event log always reads the same:
PacketCable Events
MTA TFTP: Successful
Provisioning Complete
MTA PROV: Successful!
Voice Line State Change, Line Number = 1, Prev State = OOS, New State IS
Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
DOCSIS Events
Four minutes before the reboot
Lost MDD Timeout;CM-MAC=c0:94:35:XX:XX:XX;CMTS-MAC=**.**.**.**.**.**. *;CM-QOS=1.1;CM-VER=3.1;
No Ranging Response received - T3 time-out;CM- MAC=c0:94:35:XX:XX:XX;CMTS-MAC-**.**.**.**.**.**;QOS=1.1;CM-VER=3.1;
Lost MDD Timeout; CM-MAC=c0:94:35:XX:XX:XX;CMTS- MAC **.**. **.**.**. **;CM-QOS=1.1;CM-VER=3.1;
Just before the reboot
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM- MAC=c0:94:XX:XX:XX;CMTS-MAC=**.**. **.**.**.**;CM-QOS=1.1;CM-VER=3.1;
I'm trying to decide whether to replace the modem with the Netgear CM2050V-100NAS, or call xfinity.
Thanks.
XfinityOrlandoM
Official Employee
•
1.9K Messages
2 months ago
@gleapman
Thanks for reaching out to us as a customer who works from home I rely on the stable connection. This link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting gives you great information on how to troubleshoot your services remotely through our awesome Xfinity app.
There you'll be connected with the chat assistant that will try and resolve those issues remotely and if they're not able to be resolved remotely the awesome chat assistance will connect you with that chat agent to schedule for a technician to come to your home to fix and find those issues
0
0