New Poster
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2 Messages
Modem problem
TG1682G
I already restarted couple times and still flashing like that. I had the 200 mbps plan but only getting ~30mbps
https://imgur.com/gallery/S3nXeko
I already restarted couple times and still flashing like that. I had the 200 mbps plan but only getting ~30mbps
https://imgur.com/gallery/S3nXeko
BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
The manual at https://secure.xfinity.com/anon.comcastonline2/support/help/faqs/wireless_gateway/HOW5220_Wireless_Gateway_3_UserGuide_06_19_15.pdf says:
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Julian000001
New Poster
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2 Messages
5 years ago
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Make sure nothing is plugged in to the Tel1 or Tel2 jacks.
If the device has a backup battery, unplug the power cord and remove the battery for a minute or so.
If you can't get it working, take it and its power cord to a Comcast Service Center or Xfinity Store and swap it out. Check locations and hours at https://www.xfinity.com/support/service-center-locations.
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EG
Expert
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111.4K Messages
5 years ago
If power-cycling it doesn't work, you can try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do so. Good luck !
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