Contributor

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24 Messages

Friday, December 12th, 2025 2:13 AM

Modem Power Levels

I did start another thread as I'm having internet issues but no one wanted to respond and the AI tool isn't helpful at all. So starting a new one to see if I can get any answers this way. Webpages stop responding and game disconnect or I get 100% packet loss out. I checked the modem power levels and found the levels I have pictured. Saw a thread

about power levels. So I need to know how to fix this.

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Official Employee

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1.9K Messages

13 hours ago

Monkeyboyzz Hello, did anyone provide assistance in the other thread? We are happy to help if you still need assistance.

 

Contributor

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24 Messages

No no one replied to my other thread.

Official Employee

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1.9K Messages

 

Monkeyboyzz We are happy to help. Can you please share what troubleshooting steps you have taken to avoid repeating them?

 

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Contributor

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24 Messages

Raplced entire cable line from modem to the f type connector on pole. Tried to use your AI tool but it only said to replace my ethernet cable.

Official Employee

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1.9K Messages

Is the equipment connected to a splitter? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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24 Messages

Only the f-type connector on the pole.

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