Modem not working

Hi there, @user_8yxpg0 Thank you so much for taking the time to reach out to us. I'm very sorry for the trouble you are having with your Internet service. It has been a few days since you reached out, are you still experiencing the same issue, if you are please don't hesitate to reach back out so we can get you taken care of.-Richard

@user_838aa5 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.