1 Message
Modem noise
I just installed new xb6t modem. It’s noisy all the time. It’s a low constant humming. Do they all do this? Thank you
1 Message
I just installed new xb6t modem. It’s noisy all the time. It’s a low constant humming. Do they all do this? Thank you
XfinityRichard
Official Employee
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1.7K Messages
2 months ago
Hi there, @user_m5kj8b I'm very sorry for the trouble you are having with your modem. Since it's been a few days since you last posted, are you still having the same issue with your modem? If so, please don't hesitate to reach back out, so we can get you taken care of.-Richard
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EG
Expert
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108.9K Messages
2 months ago
@user_m5kj8b
The cooling fan is likely to be malfunctioning. A common problem. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one.
https://www.xfinity.com/support/articles/returning-your-equipment
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