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user_6abffb
1st Topic

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1 Message

Tuesday, March 15th, 2022 5:26 PM

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Modem must be reset constantly

 I have recently begun to have to reset (power down/up) my Comcast modem constantly to get 2.4GHz channel to work. Really tiresome.

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Updated 

3 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

3 years ago

Hi, thanks for bringing this to our attention. We want to help! You're saying that without a reset, the 2.4 network isn't able to be picked up from any device?

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user_24bdf5

Visitor

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1 Message

3 years ago

I have the same problem, except I have to reset to get any connectivity at all.   How do I talk to someone to get some help???

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EG

Expert

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111.7K Messages

@user_24bdf5​ 

Please create a new topic of your own here on this board detailing your issue and someone will attempt to assist you there. Please do not hijack someone else's help thread in progress. Multiple posters piling onto and being helped in a single thread becomes too complicated, confusing, and convoluted. And it's unfair to the original poster. Thank you. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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XfinityRaul

Official Employee

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2.1K Messages

Hello, @user_24bdf5. Thanks for reaching out about needing help with your modem needed to be constantly reset. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

I would love the opportunity to help troubleshoot this problem to get your modem to work properly. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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