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Modem losing DOCSIS registration several times daily - T3/T4 ranging timeouts, levels in spec
I'm getting repeated internet dropouts caused by my cable modem losing DOCSIS
registration and re-registering. Each event drops the connection for roughly
30 seconds. It's happening multiple times a day and appears to be getting
more frequent.
Modem: Arris SB8200 (DOCSIS 3.1), in bridge mode behind my own router.
Recent events (local time):
Aug 11 11:16 PM
Aug 12 12:39 PM
Aug 13 2:30 PM, 3:31 PM, 4:34 PM, 4:44 PM, 5:01 PM, 7:34 PM
Aug 14 1:08 AM, 8:42 AM
Signal levels are in spec in BOTH directions, which is why I don't think this
is a levels problem:
Downstream (32x QAM256, 399-585 MHz): 7.0 to 7.6 dBmV, SNR 44.6-45.3 dB
Downstream uncorrectables: 0 on all 32 channels
Upstream (4x SC-QAM, 16.4-35.6 MHz): 43-44 dBmV
OFDM 690 MHz: 9.1 dBmV, MER 40.8 dB
What the modem's own event log shows during each drop:
"Started Unicast Maintenance Ranging - No Response received - T3 time-out"
"Received Response to Broadcast Maintenance Request, But no Unicast
Maintenance opportunities received - T4 time out"
"UCD invalid or channel unusable" (repeatedly)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing"
"DS profile assignment change" on DS channels 32 and 33
In-spec levels combined with T3/T4 ranging timeouts and repeated UCD-invalid
points at intermittent noise on the return path rather than a signal level
issue. The CMTS also keeps downshifting the OFDM profile, which suggests it
can't sustain the high-order modulation.
I have already ruled out everything inside the house:
- The modem is connected DIRECTLY to the incoming drop. The in-home
amplifier and all splitters are bypassed. The drops continued unchanged.
- My router is not at fault - I rebooted it during an incident and the next
drop happened 5 minutes later.
- All in-home RF sources (HDMI-over-coax extenders) were powered off during
several of these drops. They still occurred.
What I'm asking for:
1. Please pull the flap list / CMTS logs for my modem - your side has logged
every one of these re-registrations.
2. Please check upstream SNR and codeword errors at the CMTS during the times
listed above.
3. Please check whether other subscribers on my node are also flapping.
4. I'd like a maintenance ticket opened for the return path, and a line tech
with a signal meter to check the drop, ground block, and tap.
Happy to provide account details by DM. Thanks.


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