Modem keeps losing internet connection almost daily

Hi,

 

Over the past month or so I noticed I was losing internet for a few minutes about once a day.  I performed a factory reset in the hopes it would solve the issue but it has not.  I pulled the logs from the modem, which I'll post below, and the provsional, option 24, and option 82 continuously appear whenever the internet disruption happens. My modem is an TG3482G

 

Can someone help me solve this issue? Thanks!

 

 

These are the logs for today.  I lost internet 2:32AM when these events occured.  These events occured numerous times over the last month.

[Harvester][2889]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting	2019/11/13 02:33:40	Notice
[Harvester][2889]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting	2019/11/13 02:33:40	Notice
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82	2019/11/13 02:32:52	Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24	2019/11/13 02:32:52	Critical
ti_dhcp6c[8398]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 07:32:51 2019	2019/11/13 02:32:52	Critical
ti_dhcp6c[8398]: 72001015-DHCPv6 Failed - No Prefix Available	2019/11/13 02:32:51	Critical
ti_dhcp6c[8398]: 72001014-DHCPv6 Failed - No Address Available	2019/11/13 02:32:51	Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82	2019/11/13 02:32:51	Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24	2019/11/13 02:32:51	Critical
DHCPv4[7891]: 72001001-DHCPv4 Provision - Completed	2019/11/13 02:32:50	Informational

 

 

Upstream	Channel Bonding Value
Index	1	2	3
Lock Status	Locked	Locked	Locked
Frequency	35800000	23000000	29400000
Symbol Rate	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
Power Level	41.520599	40.020599	40.520599
Modulation	64QAM	64QAM	64QAM
Channel Type	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA

 

Downstream	Channel Bonding Value
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	NotLocked	Locked
Frequency	447000000	453000000	459000000	465000000	471000000	477000000	483000000	489000000	495000000	507000000	513000000	519000000	525000000	531000000	537000000	543000000	549000000	555000000	561000000	567000000	573000000	579000000	585000000	591000000	597000000	603000000	609000000	615000000	621000000	627000000	639000000	645000000		611600000
SNR	38.983261	38.983261	38.605377	38.605377	38.605377	38.983261	38.983261	38.983261	38.983261	38.605377	38.605377	38.605377	38.605377	38.983261	38.983261	38.605377	38.983261	38.605377	38.983261	38.605377	38.605377	38.983261	38.605377	38.983261	35.779911	35.779911	37.636276	37.636276	37.355988	37.355988	37.636276	38.605377		NA
Power Level	-1.900002	-2.099998	-2.400002	-2.200001	-2.299999	-2.299999	-2.299999	-2.000000	-1.799999	-1.900002	-1.900002	-1.900002	-2.099998	-2.400002	-2.299999	-3.299999	-3.200001	-3.099998	-3.400002	-3.000000	-2.700001	-2.700001	-2.900002	-3.400002	-3.400002	-3.900002	-4.799999	-4.799999	-5.000000	-5.400002	-4.700001	-4.500000		NA
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	UNSUPPORTED	OFDM