Frequent Visitor
•
14 Messages
Modem keeps losing internet connection almost daily
Hi,
Over the past month or so I noticed I was losing internet for a few minutes about once a day. I performed a factory reset in the hopes it would solve the issue but it has not. I pulled the logs from the modem, which I'll post below, and the provsional, option 24, and option 82 continuously appear whenever the internet disruption happens. My modem is an TG3482G
Can someone help me solve this issue? Thanks!
These are the logs for today. I lost internet 2:32AM when these events occured. These events occured numerous times over the last month.
[Harvester][2889]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting | 2019/11/13 02:33:40 | Notice |
[Harvester][2889]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting | 2019/11/13 02:33:40 | Notice |
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82 | 2019/11/13 02:32:52 | Critical |
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24 | 2019/11/13 02:32:52 | Critical |
ti_dhcp6c[8398]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 07:32:51 2019 | 2019/11/13 02:32:52 | Critical |
ti_dhcp6c[8398]: 72001015-DHCPv6 Failed - No Prefix Available | 2019/11/13 02:32:51 | Critical |
ti_dhcp6c[8398]: 72001014-DHCPv6 Failed - No Address Available | 2019/11/13 02:32:51 | Critical |
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82 | 2019/11/13 02:32:51 | Critical |
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24 | 2019/11/13 02:32:51 | Critical |
DHCPv4[7891]: 72001001-DHCPv4 Provision - Completed | 2019/11/13 02:32:50 | Informational |
Upstream
|
Channel Bonding Value | |||
Index |
1
|
2
|
3
|
|
---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
|
Frequency |
35800000
|
23000000
|
29400000
|
|
Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
Power Level |
41.520599
|
40.020599
|
40.520599
|
|
Modulation |
64QAM
|
64QAM
|
64QAM
|
|
Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
0
|
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
Locked
|
Frequency |
447000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
489000000
|
495000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
549000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
609000000
|
615000000
|
621000000
|
627000000
|
639000000
|
645000000
|
|
611600000
|
SNR |
38.983261
|
38.983261
|
38.605377
|
38.605377
|
38.605377
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
38.605377
|
38.605377
|
38.605377
|
38.605377
|
38.983261
|
38.983261
|
38.605377
|
38.983261
|
38.605377
|
38.983261
|
38.605377
|
38.605377
|
38.983261
|
38.605377
|
38.983261
|
35.779911
|
35.779911
|
37.636276
|
37.636276
|
37.355988
|
37.355988
|
37.636276
|
38.605377
|
|
NA
|
Power Level |
-1.900002
|
-2.099998
|
-2.400002
|
-2.200001
|
-2.299999
|
-2.299999
|
-2.299999
|
-2.000000
|
-1.799999
|
-1.900002
|
-1.900002
|
-1.900002
|
-2.099998
|
-2.400002
|
-2.299999
|
-3.299999
|
-3.200001
|
-3.099998
|
-3.400002
|
-3.000000
|
-2.700001
|
-2.700001
|
-2.900002
|
-3.400002
|
-3.400002
|
-3.900002
|
-4.799999
|
-4.799999
|
-5.000000
|
-5.400002
|
-4.700001
|
-4.500000
|
|
NA
|
Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
UNSUPPORTED
|
OFDM
|
Houdini47
Frequent Visitor
•
14 Messages
6 years ago
anybody?
0
0