Modem issue - internet intermittently dropping

Hi All,

I'm trying to figure out if this is a modem issue or a cable issue - my internet keeps dropping intermittently. I reset my router (Orbi mesh) and restarted my modem multiple times. Disconnected and reconnected the coax cable but still having the issue. Here is what my cable modem status is looking like:

Downstream	Bonding Channel Value
Channel ID	5	1	2	3	4	6	7	8
Frequency	459000000 Hz	435000000 Hz	441000000 Hz	447000000 Hz	453000000 Hz	465000000 Hz	471000000 Hz	477000000 Hz
Signal to Noise Ratio	39 dB	39 dB	39 dB	39 dB	40 dB	39 dB	39 dB	39 dB
Downstream Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256
Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading	14 dBmV	14 dBmV	14 dBmV	14 dBmV	14 dBmV	14 dBmV	14 dBmV	13 dBmV

Upstream	Bonding Channel Value
Channel ID	5	4	3	2
Frequency	35600000 Hz	29200000 Hz	22800000 Hz	16400000 Hz
Ranging Service ID	6061	6061	6061	6061
Symbol Rate	5.120 Msym/sec	5.120 Msym/sec	5.120 Msym/sec	5.120 Msym/sec
Power Level	34 dBmV	34 dBmV	34 dBmV	34 dBmV
Upstream Modulation	[2] QPSK [1] 32QAM [3] 64QAM	[2] QPSK [1] 32QAM [3] 64QAM	[2] QPSK [1] 32QAM [3] 64QAM	[2] QPSK [1] 32QAM [3] 64QAM
Ranging Status	Success	T4 TimeOut	T4 TimeOut	T4 TimeOut

Signal Status (Codewords)	Bonding Channel Value
Channel ID	5	1	2	3	4	6	7	8
Total Unerrored Codewords	24202603	24209953	24218747	24194110	24181896	24182472	24183282	24184257
Total Correctable Codewords	24	0	7	5	48	16	12	43
Total Uncorrectable Codewords	650	1499	1329	518	1556	583	1506	1501

Any thoughts on whether this is a modem vs. cable issue?

TIA