Thank you for creating a post to let us know, @user_naj96e! We're happy to see what can be done to resolve this for you. To clarify, what do you mean by the modem not responding - are you unable to connect to your in-home WiFi at this time? Or, if it's another issue, can we have you outline specifically what seems to be happening? Also, what troubleshooting steps have you taken so far, like unplugging the modem for at least 15 seconds or using the Xfinity App to send a restart signal?
XfinitySara
Official Employee
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2.7K Messages
5 hours ago
Thank you for creating a post to let us know, @user_naj96e! We're happy to see what can be done to resolve this for you. To clarify, what do you mean by the modem not responding - are you unable to connect to your in-home WiFi at this time? Or, if it's another issue, can we have you outline specifically what seems to be happening? Also, what troubleshooting steps have you taken so far, like unplugging the modem for at least 15 seconds or using the Xfinity App to send a restart signal?
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EG
Expert
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119.1K Messages
4 hours ago
Concern moved here to the Home Networking help section.
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