1 Message
Modem going down several times a day
We had a 12 hr outage due to network damage Dec 31st 11pm until around noon January 1st. Ever since then my modem goes down multiple times a day for about 10 to 15m today has been especially bad. I am concerned there could still be issues in the damaged network and was wondering if they are still working on the network that was damaged during the outage.
Accepted Solution
XfinityJohnG
Official Employee
•
1.8K Messages
6 months ago
Thank you for reaching out to our team here @StevenJenn. That is definitely an issue that we can look into from here if you are still experiencing that issue. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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