New Poster
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2 Messages
Modem Gateway login
I am unable to login to the xfinity modem/router gateway at 10.0.0.1. I have tried the standard admin/password, admin/admin, admin/"blank", and many other combos. I have reset the modem via the recessed but on the back.
I just spoke with customer support and they said they were unable to help.
My goal is to disable the router side so that I can set up a mesh network.
EG
Expert
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110.2K Messages
5 years ago
If you are trying that via a WiFi connection, try it with a computer hardwired directly to the gateway with an ethernet cable.
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EG
Expert
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110.2K Messages
5 years ago
That is correct. BTW, when you reset the device, are you holding in the reset button for at least 30 seconds with the device powered on ? That is what is needed for a full hard reset back to factory defaults.
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PeterB148
New Poster
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2 Messages
5 years ago
Thanks for the suggestion. I connected with ethernet cable, turned off wifi on the computer...no luck signing in. Customer service says I can call and they can disable Bridge mode remotely...but that's pretty inconvenient.
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EG
Expert
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110.2K Messages
4 years ago
@rs808
Please create a new topic of your own here on this board detailing your issue. Thanks. 11 month old dead now being closed.
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rs808
Regular Visitor
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8 Messages
4 years ago
I have same issue - This doesn't reset the admin gateway login. I cannot access it and have reset 5x.
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